The final week of February, 2019 (Feb. 25 - Mar 1), iLab Operations Software will be conducting an internal event with all product staff. iLab Support will be staffed at significantly reduced levels and will focus on critical issues only (i.e. issues that prevent key workflows from completing). For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone (regional numbers can be found here) and we will prioritize those requests first. Regular support tickets will be monitored periodically and processed in order of submission starting March 4th, 2019. During this time, you can also refer to the iLab Help Site and iLab Status Page for site information. Please note that this will not affect standard Core Facility Operations.

Vanderbilt DORS Core

Overview of Services

'The DORS project aims to provide centralized, professionally managed, enterprise-grade high performance data storage at a cost that is less than or equal to purchasing and maintaining local, entry-level storage, but without the added complexity and headaches of doing so.  DORS runs on IBM’s General Parallel Filesystem (GPFS), providing high-performance, parallelized throughput to ACCRE via native GPFS connections to all gateways and compute nodes.  Access to systems outside of ACCRE is supported by Clustered NFS (CNFS) and Windows file sharing (CIFS).  GPFS, CNFS, and CIFS are all configured with multiple redundant servers, providing automated transparent failover in case one server requires maintenance, or for carrying out rolling upgrades of system software with no downtime. The data is backed up nightly, to an IBM tape library using the Advanced Library Management System and Tivoli Storage Manager (TSM) software.  DORS was funded by NIH S10 RR031634.


Walter Chazin, Director, Center for Structural Biology
Core Sponsor

Jarrod Smith, Research Associate Professor, Biochemistry
Core Director






Patrick Bembry


(615) 343-2244

Kevin Buteraugh

Technical Support

(615) 875-9633

Bill Riner

Technical Support

(615) 322-2053

Roy Hoffman

Technical Support

(615) 322-2053

John Ritter

Technical Support

(615) 818-8208

Hours of Operation and Location

Hours Open

Hours Staffed


M-F, 9 am to 5 pm

24 hours / 7 days per week

Hill 107 Datacenter


Links and Resources


Name Role Phone Email Location
Patrick Bembry
Core Billing
(615) 343-224
Hill Center 201