The final week of February, 2019 (Feb. 25 - Mar 1), iLab Operations Software will be conducting an internal event with all product staff. iLab Support will be staffed at significantly reduced levels and will focus on critical issues only (i.e. issues that prevent key workflows from completing). For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone (regional numbers can be found here) and we will prioritize those requests first. Regular support tickets will be monitored periodically and processed in order of submission starting March 4th, 2019. During this time, you can also refer to the iLab Help Site and iLab Status Page for site information. Please note that this will not affect standard Core Facility Operations.

Vanderbilt Structural Biology Computer Support Center

Overview of Services

We offer UNIX/Linux computer system support, including networking and software support for workstations, printers, and server-class systems. We can also offer limited services for Windows and Macintosh systems, where appropriate. The cost of service per system varies depending on system type, system function, and other factors that relate to the amount of support required to maintain the system.

All support services are provisioned by a self-service request tracking system that interfaces to your preferred email address. This service is located online. For emergencies, we are available by phone at x2-5053 (322-5053 from off-campus). For additional after-hours phone information, please see the phone list.


Walter Chazin, Director, Center for Structural Biology
Core Sponsor

Jarrod Smith, Research Associate Professor
Core Director


Core Staff






Bill Riner

Technical Support

(615) 322-5053

5031 MRB III

Roy Hoffman

Technical Support

(615) 322-5053

5032 MRB III


Hours of Operation and Location

Hours Open

After Hours Assistance


M – F 8:00 am to 5:00 pm

For after hours emergencies, staff will respond based on severity and availability. Please email

465 21st Avenue


Nashville, TN


Links and Resources



Name Role Phone Email Location
Jarrod Smith
Core Director
(615) 322-1739
5138 MRB III